geperya Frequently Asked
Questions

You must be at least 21 years old to register and play at geperya. This is a strict requirement under Philippine law and PAGCOR regulations. Providing false age information during registration is a violation of our Terms and Conditions and may result in immediate account closure and forfeiture of any funds. We verify age during the mandatory KYC process.

geperya accepts the following Philippine government-issued IDs for KYC verification: PhilSys National ID, Philippine passport, UMID card, SSS card, driver's license, PRC license, or voter's ID. You may also be asked to submit a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last three months). KYC is required before your first withdrawal.

Most geperya KYC submissions are reviewed within 24 to 48 hours during Philippine Standard Time business hours. If your documents are clear, complete, and match your registration details, approval is typically faster. You will receive an email notification once verification is complete. Submitting blurry or incomplete documents is the most common cause of delays — always upload high-resolution images.

On the geperya login page, click "Forgot Password" and enter your registered email address or mobile number. You will receive a password reset link via email or an OTP via SMS. Follow the instructions to set a new password. For security reasons, the reset link expires after 30 minutes. If you do not receive the reset email within a few minutes, check your spam folder or contact support at [email protected].

Yes. If you wish to permanently close your geperya account, contact our support team at [email protected] with a written request. Before closure, any remaining balance will be returned to your verified withdrawal method. Please note that if you are requesting closure due to problem gambling concerns, we strongly recommend using our self-exclusion tool instead — it offers structured protection while keeping your account history accessible if needed.

The minimum deposit at geperya is ₱100 for most payment methods, including GCash and PayMaya. Bank transfer minimums may vary slightly depending on the institution. We designed this low entry point so that Filipino players of all budgets can enjoy the full geperya experience without needing to commit a large amount upfront. Maximum deposit limits depend on your account verification level.

GCash deposits at geperya are typically credited to your account within seconds to a few minutes after the transaction is confirmed on the GCash side. This makes GCash one of the fastest and most convenient ways to fund your geperya account. In rare cases of network delays or maintenance windows, processing may take up to 30 minutes. If your deposit has not appeared after an hour, contact our support team with your GCash reference number.

geperya processes withdrawal requests within 1 to 3 business days after approval. GCash and PayMaya withdrawals tend to be the fastest, often completing within 24 hours. Bank transfers to BPI, BDO, or Metrobank may take up to 3 business days depending on the receiving bank's clearing schedule. Your account must be fully KYC-verified before any withdrawal can be processed. Pending bonus wagering requirements must also be met before withdrawal.

geperya does not charge platform fees on standard deposits or withdrawals. However, third-party fees imposed by your bank, GCash, or PayMaya on their end are outside our control and may apply. We recommend checking with your payment provider for any applicable transfer fees. For the smoothest experience, GCash and PayMaya tend to have minimal or zero fees for transfers within their ecosystems.

The minimum withdrawal amount at geperya is ₱200. This applies across all supported withdrawal methods including GCash, PayMaya, and bank transfers. Maximum withdrawal limits per transaction and per day depend on your account tier and verification status. Fully verified accounts with a clean transaction history enjoy higher daily withdrawal ceilings. Contact support if you need clarification on your specific withdrawal limits.

Yes. All games on geperya use certified Random Number Generator (RNG) technology that has been independently audited for fairness. Return to Player (RTP) percentages are set by the individual game providers and are disclosed within each game's information panel. Slot RTPs on geperya typically range from 94% to 97%. Live casino games use real dealers and real cards or wheels, with outcomes determined by physical randomness — not algorithms.

Absolutely. geperya's platform is fully optimised for mobile browsers on both Android and iOS devices — no app download required. Simply visit geperya.net on your mobile browser, log in, and the interface adapts automatically to your screen size. The mobile experience covers the full game library including live casino, slots, and sports betting. A smooth connection (4G or Wi-Fi) is recommended for live dealer games.

Yes. geperya's sportsbook covers PBA (Philippine Basketball Association) games as well as international leagues including the NBA, UFC, and boxing events — all favourites among Filipino sports fans. You can place pre-match bets and, for selected events, live in-play bets during the game. Odds are updated in real time and displayed in decimal format with PHP payout calculations shown clearly before you confirm your bet.

geperya features a broad selection of JILI Gaming titles, one of the most popular slot providers among Filipino players. Popular JILI games available on geperya include Money Coming, Fortune Gems, Golden Empire, Crazy777, and Super Ace, among others. JILI slots are known for their colourful themes, frequent bonus triggers, and mobile-friendly design. New JILI titles are added to the geperya library as they are released by the provider.

A wagering requirement (also called a playthrough requirement) means you must wager your bonus amount a specified number of times before the bonus — and any winnings derived from it — can be withdrawn. For example, a 20x wagering requirement on a ₱500 bonus means you need to place a total of ₱10,000 in qualifying bets before cashing out. geperya displays the exact wagering multiplier for each promotion clearly in the bonus terms.

Yes. geperya rewards consistent players through a tiered loyalty programme. As you play, you accumulate loyalty points that unlock higher tiers — each with better perks including enhanced withdrawal limits, exclusive reload bonuses, priority customer support, and personalised promotions. VIP players also receive invitations to special events and seasonal tournaments. Your current loyalty tier and point balance are visible in the My Account section of geperya.

Yes, but free spin winnings at geperya are credited as bonus funds and are subject to a wagering requirement before they can be withdrawn as real cash. The specific wagering multiplier applied to free spin winnings is stated in each promotion's terms and conditions. Once the wagering requirement is fulfilled, any remaining balance converts to real withdrawable funds. Always check the maximum win cap on free spin promotions — some bonuses have a ceiling on how much you can convert.

If you prefer to play without bonuses — for example, to avoid wagering requirements on your deposits — you can opt out of all promotional communications and bonus auto-enrollment through the Responsible Gaming section of your geperya account settings. Playing without a bonus means your deposits are treated as real money from the start, giving you full flexibility to withdraw at any time. This is a legitimate and entirely respected choice at geperya.

geperya provides a full suite of responsible gaming tools accessible from your account settings. These include deposit limits (daily, weekly, monthly), session time limits with automatic logout, loss limits, reality checks that notify you of time spent playing, and a self-exclusion option for players who need a complete break from gaming. All limits take effect immediately when set and can only be increased after a mandatory cooling-off period.

Self-exclusion at geperya allows you to voluntarily block your own account for a set period — options range from 30 days up to permanent exclusion. Once activated, you will not be able to log in, deposit, or receive promotional communications for the duration of the exclusion. Self-exclusion is irreversible during the selected period and cannot be undone by contacting support. We take self-exclusion requests seriously as part of our commitment to player wellbeing. To activate, visit the Responsible Gaming section in your account settings.

geperya uses SSL (Secure Socket Layer) encryption across the entire platform to protect data in transit. Sensitive information such as payment details and identity documents are stored using industry-standard encryption protocols. We do not share your personal data with third parties except as required by PAGCOR regulations or applicable Philippine law. Two-factor authentication (2FA) is available and strongly recommended to add an extra layer of security to your geperya account login.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. The National Center for Mental Health (NCMH) operates a crisis hotline and provides counselling for behavioural addictions. Gamblers Anonymous Philippines holds regular support meetings in Manila, Cebu, and Davao. The Department of Health (DOH) hotline 1555 can also refer you to appropriate local services. geperya's own responsible gaming page at geperya.net/responsible-gaming lists additional resources and support options.