Responsible Gaming
Starts Here

Our Commitment to Filipino Players

At geperya, responsible gaming is not a legal checkbox — it is a core part of how we operate. As a PAGCOR-regulated platform built specifically for Filipino players, we take our duty of care seriously. We want every player in Manila, Cebu, Davao, Quezon City, Makati, and across the entire Philippines to enjoy geperya's slots, bingo, live casino, and sports betting in a way that is safe, controlled, and genuinely entertaining.

Gaming is — and should always remain — a form of leisure. Like watching a basketball game or going to a fiesta, it should add to your enjoyment of life, not detract from it. The moment gaming stops being fun and starts causing stress, financial pressure, or relationship problems, it becomes something else entirely. Our responsible gaming programme exists to make sure that line is never crossed without support being close at hand.

geperya complies fully with PAGCOR's responsible gaming framework, which sets the standards all licensed Philippine gaming operators must meet. We go further than the minimum requirements because we believe the trust of our players is worth protecting at every level.

The 21+ Age Requirement

geperya strictly enforces the minimum age requirement of 21 years old for all real-money gaming activities on the platform. This is not just a PAGCOR regulatory requirement — it reflects our genuine belief that young people should be protected from the risks associated with gambling before they have the maturity and financial independence to manage those risks responsibly.

Every player who registers a geperya account is required to complete a Know Your Customer (KYC) identity verification process. This process requires government-issued Philippine identification — such as a Philippine passport, SSS card, UMID, driver's license, or PhilSys National ID — before real-money deposits, withdrawals, or gameplay are permitted. Age verification is a mandatory step that cannot be skipped or bypassed.

If geperya discovers that an underage person has registered an account — whether through fraudulent ID submission or any other means — the account will be immediately suspended, all funds will be frozen pending review, and the matter will be reported to PAGCOR. Any deposits made by the underage player will be returned in accordance with applicable regulatory requirements.

We also encourage parents and guardians to use parental control software to block access to gaming websites on devices used by minors. If you believe a minor in your household has accessed geperya, contact us immediately at [email protected].

Understanding Problem Gambling

Problem gambling — sometimes called gambling disorder — is a recognised condition that can affect anyone, regardless of income, education, or background. It is characterised by a persistent urge to gamble despite negative consequences, and it can cause serious harm to a person's finances, relationships, mental health, and overall quality of life.

In the Philippines, where gaming is a popular pastime and part of the cultural fabric — from neighbourhood bingo to PBA sports betting — it is especially important to recognise the difference between recreational gaming and problematic behaviour. Warning signs include:

• Spending more on gaming than you can afford, or borrowing money to play
• Feeling a strong compulsion to gamble even when you do not want to
• Lying to family members about your gaming activities or losses
• Neglecting work, studies, or family obligations in favour of gaming
• Experiencing withdrawal-like symptoms — anxiety, irritability, or restlessness — when you try to stop
• Using gaming as a way to escape from stress, depression, or personal problems

If any of these signs resonate with you, please know that help is available. You are not alone, and reaching out — whether to geperya's support team, a trusted family member, or a professional counsellor — is always the right move.

Keeping Gaming Within Your Budget

One of the most effective ways to keep gaming enjoyable is to treat your gaming budget the same way you treat any other discretionary expense — like a meal out or a cinema ticket. Before you start a session on geperya, decide in advance how much you are comfortable spending and stick to that amount, regardless of whether you are winning or losing.

Practical budgeting tips from the geperya responsible gaming team:

• Set a deposit limit that matches your entertainment budget — not your total income or savings
• Never chase losses. If you have reached your session limit, stop — no matter how close you feel to recovering your losses
• Cash out your winnings periodically rather than immediately reinvesting them into further bets
• Avoid gaming when stressed, upset, or under the influence of alcohol or substances — these states impair judgement and increase risk
• Use GCash or PayMaya limits as a secondary control layer — capping your e-wallet balance can act as a natural spending guardrail
• Keep a record of your deposits and withdrawals so you have a clear picture of your actual gaming expenditure over time

geperya's deposit limit tools make it easy to enforce your own budget rules automatically. You do not need willpower alone — let the platform help you stay within your comfort zone.

Support for Friends and Family

Sometimes the people closest to a person struggling with problem gambling are the first to notice the signs. If you are concerned about a friend or family member's gaming behaviour, here is how you can help:

• Start an honest, non-judgmental conversation. Avoid blame or ultimatums — approach the topic with care and concern rather than anger
• Encourage them to use geperya's responsible gaming tools — you can help them navigate to the deposit limit or self-exclusion settings if they are open to it
• Contact geperya's support team on their behalf if they are unwilling or unable to do so themselves — we can discuss options with you confidentially
• Seek professional support for yourself as well — living with a loved one who has a gambling problem is stressful, and carers deserve support too

geperya's customer support team is trained to handle sensitive responsible gaming conversations with discretion and empathy. You can reach us at any time via [email protected].